Client services of the Russian Pension Fund have digital self-service zones where online services can be received without specialists or appointment. Guest computers in digital zones come in handy whenever a person cannot use online services from home or there are no appointments to be made with a client office in the coming days but a service is required.
Visitors of PFR client services’ digital zone can receive both simple services, such as payment statements or information, and apply for the assignment of pensions and social benefits. Working Russians can check their work record, pension contributions of employers, and the amount of pension points, as well as receive information from the electronic workbook. Families with children can check their maternity capital balance and apply for spending maternity capital funds. Pensioners can change the pension delivery method and apply for social benefits.
Step-by-step guidelines in digital zones and client service specialists can help visitors receive a service, for instance, register with the public services portal.
Online services of the PFR are popular with Russians. The Fund receives 86% of applications via accounts on the Pension Fund website and the public services portal.