About six million people have chosen a codeword to receive personal consultations about their payments from the unified call center and hotlines of PFR regional branches.
The codeword gives access to personal information, such as the amount of pension and social benefits and the balance of the personal account or maternity capital.
Anyone wishing can receive consultations on general pension and social issues from operators of the unified call center and specialists of the Pension Fund over the phone. Yet personal information can be provided upon identification only. In order to receive such information, a person does not have to visit a client service of the Fund. It would be enough to choose a codeword for receiving personal information fast and easy over the phone.
A call from the telephone number indicated in the application does not require additional identification. A caller using a different number will have to provide passport details or SNILS.
Any combination of letters or digits, words or phrases could be the codeword. The codeword may be replaced if necessary. It is possible to choose the codeword online via the personal account on the PFR website or during a visit to the PFR client service.
Personal consultations could be received on the codeword basis by dialing 8-800-600-0000 to speak with the unified call center or using hotlines of PFR regional branches.